Reference

Understanding Your Rights and Our Terms on pipo500

These legal terms set out how pipo500 operates, what we expect from you, and what you can expect from us — covering account eligibility, jurisdiction, data use and dispute process.

Account Eligibility RulesJurisdiction-Dependent AccessDANA, OVO, GoPay Wallet TermsData Retention PolicyDispute and Contact Process
pipo500 Understanding Your Rights and Our Terms on pipo500
LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If you need to raise a legal question, request a copy of your data, or flag a terms-related concern, our support team handles these through the channels below. For account-specific issues tied to DANA, OVO or GoPay transactions, have your wallet reference number ready when you reach out so we can trace the record quickly.

Team online

Live Chat

Start a chat session directly from your account dashboard. For legal or policy queries, select the account or terms category so it reaches the right team.

Email Support

Send detailed legal requests or data queries by email. Include your account ID and the specific policy section you are asking about for a faster response.

Account Help Centre

Our help centre covers common legal questions including account closure, data access requests and wallet-linked transaction disputes in one place.

HOW WE HANDLE THIS

Data, Security and Your Account Rights Explained

We handle your personal data carefully and only retain what is needed to operate your account and meet legal obligations. Below is a plain-language breakdown of the four areas that matter most to your rights on pipo500.

Data Handling

We collect only what is needed to run your account — your contact details, wallet identifiers for DANA, OVO or GoPay, and transaction history. We do not sell your data to third parties.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how our lobby pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Account access is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will suspend the account while we investigate.

Requesting Changes

You can request a copy of your stored data, ask us to correct inaccurate records, or request account closure by contacting support via live chat or email with your account ID and the specific action you need.

Common Questions About Terms, Data and Your Rights

These are the questions we get asked most often about our legal terms, how data is handled, and what your rights are as an account holder. If your question is not here, reach out via live chat or email with your account ID.

Access depends on your location and local law. We recommend confirming that your use complies with the regulations applicable to you in Indonesia before registering or continuing to use your account.

We store your registration details, verified wallet identifiers for DANA, OVO or GoPay, and your transaction history. This is used to operate your account and meet legal obligations — nothing more.

Yes. Contact our support team via live chat or email with your account ID and a clear data access request. We will process it in line with applicable data protection requirements.

We publish updates on this page. If you continue using your account after a change is posted, that counts as acceptance. For major changes, we aim to notify you via the contact details on your account.

Yes. We may suspend or close accounts where we identify a breach of our terms, where local legal obligations require it, or where suspicious activity is detected on your wallet or login credentials.

For DANA, OVO or GoPay transactions you believe are incorrect, contact support via live chat with your wallet reference number and transaction date. We trace the record and respond with findings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.